So Anney bought me a MacBook (Late 2008) aka Unibody Macbook for Valentines Day. Now she had bought it from Best Buy, because 1) they were having a promotion where when you spend $1000 you would receive a $100 discount, and because she had a $50 gift certificate. Everything was great, I was happy and grateful that she got me a MacBook, and she was happy that I was happy; not to mention that the MacBook is a work of art!
So I unboxed the MacBook and was a bit surprised that they had already included a iLife ‘09 “CPU Drop-In DVD,” funny thing is that I was all prepared to pay $10 to get it through their up “Up-to-Date” program, but it coming free definitely better than paying and waiting for it to ship! So I continued through the unboxing and booted the MacBook and basically went smoothly. As this isn’t my first mac I knew I wouldn’t be able to setup everything at 2AM so I just powered it down and went to bed.
When I woke up the next day and got a chance to look a it a bit more closely I saw what I thought was a scuff mark on one of the corners, so Anney and I proceeded to the nearest Best Buy to get an exchange – and that would be a the one just outside of Scarborough Town Centre. So we get there and and go to the customer service counter and they take a look at it and are ready for the exchange, the only problem was… they were out of stock! They told us that the the Best Buy at Warden & Eglinton had 4 in stock and that they would do the exchange there.
So off we went from on store to another, when we got to the Warden & Eglinton store, I was greeted by a stone wall. We got the customer service counter and they too took a look at the MacBook and then proceeded to tell me that they couldn’t take the machine back because it had physical damage… WTF… one Best Buy sends me another saying that they can help me there and when I get there they tell me they can’t help me?!?!? What kind of customer service is that!!!! The supervisor at the desk said that the only way that I could get it exchanged is to bring it back to the store it was bought at… WTF since when do you have to bring a product that you bought back to original store you bought it at to get it returned when it’s a frigging chain store!!! Isn’t the whole point of having these stores everywhere to allow easy access to the customer, so they can buy it wherever and get it returned or exchanged wherever?!?!? It makes no sense for them to have a boatload of stores then tell you that you can only get it returned at the original store that you bought it from. They kept telling us that their store policies didn’t allow them to take back anything that had physical damage! Funny thing is, less then 20 minutes before that at another one of their stores an exchange was going to take place if they had stock… so someone explain to me all of this works…
Anyways, Anney I make our way to the Best Buy that Markville Centrel where she had bought the MacBook a few days earlier. We get there do the whole customer service thing again, and a sales manager who happened to be at the counter took a look and it and said it that the scuff was probably just some aluminum dust so he proceeded to try to rub it off and it did indeed come off. I asked him if I could get an exchange anyways, just because of all the trouble we went through and because the MacBook gave us a bad feeling about things; the sales manager said he could give us an exchange if I wanted one. So I got a new MacBook and minus all the earlier mishap the the Eglinton & Warden store, everyone was happy.
What I really don’t understand in all of this is why on earth the Eglinton & Warden store representatives were such idiots. Honestly, I can’t make sense of why they just wouldn’t let me exchange it… I mean, it just doesn’t make sense to me, what kind of customer service is that, seriously they really should take their sign down and put up one that says “Worst Buy” because with that kind of service I don’t see why anyone would want to do business with them. So be forewarned, never go to the Best Buy at Eglinton & Warden, it’s got horrible customer service and possibly the weirdest store policy.