So I’ve had my iPhone for about 2 weeks now and I can’t really complain about it. Although there are problems with Apple’s MobileMe service and I had a rough start with getting Rogers to get data properly blocked on my iPhone, I didn’t find it as much a problem as I found it an inconvenience.
My main grudge against the iPhone was that although I didn’t have Visual Voicemail service (or any voicemail service for that matter), I still got the red dot on top of the ‘Phone’ icon… the red dot usually only appears onto of the ‘Phone’ icon when you’ve either missed a call or have a new voicemail in your inbox, whereby a number in the circle indicates how many missed calls/voicemails you have. Yet, although I’m not subscribed to any voicemail service at all, the voicemail dot was ALWAYS there and there didn’t seem to be any way to get it to disappear…
Earlier this afternoon I called Rogers iPhone tech support about the issue and the support agent said he had never heard about the issue, but would look into it for me and told me to wait while he did so… When he came back he told to hard reset my iPhone but I explained that I had done that already, then I mentioned that the only time I’ve ever seen the dot go away was when I turned the phone on with the SIM card that it came with in it. The tech support agent then proceeded to tell me that I was supposed to be using the SIM card that came in the phone as it’s a newer/more powerful version (4000 series) SIM card and that the iPhone requires its power, using my older (3040 series) SIM card might even damage my iPhone in the long run (eh… I doubt it would be that serious…). He told me that I should put the 4000 series SIM card in the iPhone and he would activate it and it should all be normal, with the red dot gone!!! So I did what I was told and the red dot is GONE!!!
P.S. You can check your Rogers SIM card version by looking at the serial number of the card. For a 3040 series, you’ll see 3040 in the middle (3rd) row of the SIM serial number. For a 4000 series, you’ll see 4000 ass the 9th through 12th digits of the serial number.
P.P.S. The SIM card serial number is located on the back side (the side with the Rogers contact numbers on it) of your SIM card in gold. My 4000 series SIM card also happens to have UICC written on the front side.