Sometimes it these manufacture repairs just don’t make sense to me… I mean, last Friday I brought my MacBook into the Apple Store at Eaton’s Centre for a diagnosis and a repairs based on the diagnosis. I got to the Apple Store, waited for my turn to see the ‘Apple Genius’ then gave him a sheet of paper that I had prepared that included all the ‘problems’ I’ve been experiencing over the past few months, including: kernel panics, weird screen effects, unresponsive touch pad, screen sleep issues, discoloured top case, overheating, and a few other problems. After the ‘Genius’ took a look at my list and my MacBook because I provided a screenshot of the weird screen effect, he said that I would need my logicboard (motherboard) with heatsink, display bezel, and top case replaced. Since I have AppleCare (extended warranty) I didn’t care, I checked in my MacBook for repair and he told me it would take two days max (it usually just takes one day, but they say two days to be safe). I went in and got my MacBook today and looked at the receipt, and it was $1221 BEFORE tax… I really don’t get why they don’t just give me a replacement MacBook… I bought my MacBook back in August of 2006 for $1250… $1250 – $1221 = $29… They would’ve only lost $29 if they gave me a new one…. And I forgot to mention that $1221 is excluding labour so realistically they didn’t even save the $29…
I guess I shouldn’t be complaining because they practically did give me a new computer since the CPU is soldered onto the logicboard and they gave me a new one of those, but it still would’ve been nice to have gotten a new MacBook and not have to go through the hassle of coming and going to pick it up… Thus far they’ve replaced a heatsink, a battery, a logicboard with heatsink, a display bezel, and two top cases… All those repairs… it was definitely worth the 150 I spent on the extended warranty…